FAQs

Warranty

1. What does the product warranty cover?

   Our product warranty covers any defects in materials or workmanship that arise during normal use of the product. If you experience any problems with your appliance, please contact us and we will be happy to assist you. We provide spare parts of all the products we sell, we have got you covered!

2. How long does the product warranty last?

   All our products are backed up by 1 year Warranty. Please refer to the warranty information provided with your appliance for specific details.

3. What is not covered under the product warranty?

   Our product warranty does not cover damage caused by misuse, abuse, or neglect, or damage resulting from natural disasters or other external factors. Additionally, the warranty does not cover normal wear and tear, such as scratches or dents that occur over time with regular use.

4. How do I file a warranty claim?

   If you need to file a warranty claim, please contact our customer service department by phone +91-8881388808 or email; support@osmon.in . Our representatives will assist you with the claims process and provide you with further instructions.

5. Do I need to register my appliance to be eligible for the product warranty?

   No, you do not need to register your appliance to be eligible for the product warranty. However, we do recommend that you keep a copy of your purchase receipt or invoice as proof of purchase in case you need to file a warranty claim in the future.

6. What is the year of manufacture and origin of the product?

   Year of manufacture is 2020 (or above) and the product of origin is China.

Customer Care and Order Related

1. How can I contact customer care?

   You can contact our customer care department by phone +91-8881388808 or email; support@osmon.in. Our representatives are available to assist you Monday through Friday from 10:00 AM to 6:00 PM.

2. What services does your customer care department provide?

   Our customer care department provides assistance with product information, technical support, warranty claims, and any other questions or concerns you may have regarding our products and services.

3. How long does it take to receive a response from customer care?

   We strive to respond to all customer inquiries within 24 hours. However, response times may vary depending on the volume of inquiries we receive.

4. What should I do if I receive a damaged or defective product?

   If you receive a damaged or defective product, please contact our customer care department immediately. Our representatives will assist you with the returns process and provide you with further instructions.

5. Can I cancel my order if I change my mind?

   If you need to cancel your order, please contact our customer care department as soon as possible. If your order has not yet shipped, we will be happy to cancel your order and provide you with a full refund.

6. How do I track my order?

   You can track your order by logging into your account on our website and checking the order status. Additionally, you will receive an email notification with tracking information once your order has shipped.

Product Servicing

1. What kind of product servicing do you offer?

   We offer a range of product servicing options, including repairs, maintenance, and cleaning. Our technicians are trained to work on all types of home appliances, and we use only genuine parts to ensure the highest quality repairs.

2. How long does product servicing take?

   The length of time required for product servicing varies depending on the type of service required and the availability of parts. Our customer care representatives will provide you with an estimated timeframe when you schedule your service appointment.

3. Do you offer pick-up and drop-off service for product servicing?

   Yes, we offer free pick-up and drop-off service for all product servicing appointments. Our technicians will pick up your appliance from your home or office, perform the required service, and then return the appliance to you once the service is complete.

4. Is product servicing covered under the product warranty?

   No, product servicing is not covered under the product warranty. However, we do offer affordable service plans and maintenance packages to help you keep your appliances running smoothly and prevent costly repairs in the future.

5. How do I schedule a product servicing appointment?

   To schedule a product servicing appointment, please contact our customer care department by phone or email. Our representatives will assist you with scheduling a convenient appointment time and provide you with further instructions.