How do I get a defective item replaced?
Product Damaged in Transit
In case the product you receive is in damaged condition, you have to call Osmon customer care helpline number 8881388808 or write to us on email@example.com within 24 hours of receipt of the product to register your complaint. Osmon’s service team will examine the delivered product. In case the product is beyond correction we will collect the damaged product along with all the inbox accessories and a new product will be delivered to you.
Product not working
In case the product is not working, you have to call Osmon customer care helpline number 8881388808 or you can even write to us on firstname.lastname@example.org within 24 hours of receiving the product to register your complaint.
Product Receipt and Acceptance Confirmation Process
It is recommended that a customer ensures that they inspect the received shipment as soon as they accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Osmon and its associates retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the Osmon store’s customer care within 24 hours of receiving the product.
Apart from aforementioned condition, the following products are not eligible for return or replacement under Replacement Policy, viz:
- Any returned product without its original packaging and accessories including the retail box, cables, manuals, and all other items that were originally included along with the product at the time of delivery.
- Any product that does not have a valid, readable, untampered serial number, including but not limited to products with missing, altered, damaged, or otherwise unreadable serial number.